Privacy Policy

Lumenia Consulting Limited and its subsidiaries (“Lumenia”) is committed to ensuring that your privacy is protected.  This privacy notice (together with our general Terms and Conditions) sets out the basis on which any personal data we collect from and about you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  This privacy notice is being provided to you in line with our obligations from 25 May 2018 under the General Data Protection Regulation 2016/679 (GDPR) as given further effect by the Data Protection Act 2018.

Under the General Data Protection Regulation (GDPR), personal data is defined as: “any information relating to an identified or identifiable natural person (data subject)”. This definition provides for a wide range of personal identifiers to constitute personal data, including name, address and also electronic, manual and image data which may be held on computer or on manual files.

Identity and Contact Details of the Controller

The Data Controller is:
Lumenia Consulting Limited,
Parkmore Business Park West,
Galway, H91 PTT8,
Ireland 

Contact Details of the Data Protection Champion

Data protection queries relating to personal data held by Lumenia should be directed to the Data Protection Champion for Lumenia, Ms Linda Davey her contact details are:

Email: dpc@lumeniaconsulting.com

Address: Lumenia Consulting Limited, Parkmore Business Park West, Galway, H91 PTT8, Ireland

Data we collect and process

We only process the minimum amount of personal data necessary for the purpose for which it is collected. In running and operating this website we may collect and process certain data and information relating to you and your use of this site in the following ways:

Information you give us

This is information about you that you give us by corresponding with us by phone, e-mail, when you register for our events, attending our events or otherwise.  The information you give us may include, but is not limited to, your name, address, e-mail address, phone number, financial, or other identification documents.

At the event we ask you to score the vendors. We also scan your barcode badge for the sessions you attend. We may also take video and photographs at the events which will be used for promotional purposes (with no name references). If you do not wish your photo or video to be published please send an email to: info@erpheadtohead.com.

Information we collect about you

Depending on the circumstances, we might also obtain personal data about you from other sources such as public registers, business partners and service providers such as Linkedin.

Lumenia may also acquire your professional contact details, such as your name, your role, organisation name, postal address, phone number and email from the Oliver Searle Partnership Limited (“Oliver Searle Partnership”) with whom you agree to receive correspondence from us.

How we use your data

We gather and use your information to:

  • Allow us to provide you with the services you request from us;
  • Notify you of changes to our services or events;
  • Allow you to participate in events organised by us;
  • Provide you with information about other services we offer that are similar to those you have already requested of us or enquired about;
  • Contact you to provide you with information about our services that we feel you would benefit from and have an interest in. We rely on your consent provided to the Oliver Searle Partnership to enable us to contact you in this regard; or
  • Comply with legal obligations to which we may be subject.

Our legal basis to process your personal data

We rely on the following legal basis to process your personal data:

  1. Performance of a contract: Lumenia will process your Personal Data to the extent required to provide you with the requested service(s) and access to our events.
  2. Legitimate Interests: After completing a Legitimate Interest Assessment (“LIA”), we have come to the conclusion that the requirement to process your personal data to provide you with services and access to our events, as well as contacting you regarding our events that we think may be of interest to you is not overridden by your rights and fundamental freedoms. We have concluded that there is a minimal risk of affecting your fundamental rights and freedoms by processing your personal data. If you would like to request a copy of our LIA, you can do so by contacting our Data Protection Champion.
  3. In compliance with legal obligations: Lumenia will process your Personal Data for the purpose of undertaking investigations and providing information to legal authorities  and any other person charged with the detection, investigation or prosecution of offences.

 

Contractual Obligation to provide personal data and consequences for failing to do so

To allow Lumenia to provide services to you and for you to attend Lumenia’s events, it is necessary for you to provide Lumenia with your personal data. If you do not provide Lumenia with your personal data required to register for the event, you will not be in a position to attend the event.

 

Who we share your data with

Your personal data may be disclosed internally when passed from one department to another in accordance with the data protection principles and this Notice.  Personal data is not passed to any internal department or any individual that does not reasonably require access to that personal data with respect to the purpose(s) for which it was collected and is being processed. 

We will not sell, rent or otherwise disclose your personal information to any third party without your consent except in the following circumstances:

  1. ERP Vendors directly involved in supporting the event: By registering for the ERP HEADtoHEAD™ event we share your personal data, (which you provide to us at the point of registering for the event) which includes your name, business title, organisation address and website, business email address, business telephone number and the date of attendance at the event with the ERP Vendors directly involved in supporting the event. The ERP Vendors may use this data in their marketing campaigns, including e-mail marketing campaigns and only under the terms of our Data Sharing Agreement which we have with all ERP Vendors. The ERP Vendors are also bound by their own privacy policies to which you may also be given the opportunity to accept or decline. We also share vendor score data that you provide to us at the event and the sessions that you attend with the relevant ERP Vendors. 
     
  2. Trusted third-party providers:  Where we use or partner with trusted third-party providers to provide services for us, including, for example, the delivery and processing of any necessary marketing materials for the purposes of the event and other IT and operational services. These companies will have access to only the personal data needed to perform their specific functions and not for any other purposes. They are bound by Data processing agreements as well as their own privacy policies.
     
  3. Legal advisors: We may disclose or share our data with our legal advisors in order to enforce or apply our general Terms and Conditions or where same is necessary for the defence of legal claims.

Lumenia may provide information, in response to properly made requests, for the purpose of the prevention and detection of crime, and the apprehension or prosecution of offenders.  It may also provide information for the purpose of safeguarding national security.  In the case of any such disclosure, we will do so only in accordance with the Legislation.

Lumenia may also provide information when required to do so by law, for example under a court order.

Whenever Lumenia discloses information to third parties, Lumenia will only disclose that amount of personal data that is necessary. Third parties that receive Personal Data from Lumenia must satisfy Lumenia as to the measures taken to protect and keep it secure.

Appropriate measures will be taken to ensure that all such disclosures or transfers of personal data to third parties will be completed in a secure manner and pursuant to contractual safeguards.

Data transfers outside the European Economic Area (“EEA”)

Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data.  This is not always the case outside that area.  We do not transfer data outside the EEA, but in the event that we do, before doing so, we will take steps to ensure that there is adequate protection, as required by the Legislation.

Data security

We take our data security responsibilities seriously, employing the most appropriate technical and organisational measures so as to avoid the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Unfortunately, the transmission of information by means of the internet, including through e-mail, is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from us by means of e-mail and any such transmission is at your own risk.

Data retention

It is our aim to only hold your data for as long as is necessary for the purposes for which it was gathered. In certain circumstances there may be legal requirements to keep data for a minimum period of time. We may store it for a longer period if so required for example, by applicable laws, regulators, payment protection, law enforcement or for secure archiving. In any case of longer storage by us, the terms of this privacy notice will continue to apply. Unless specific legal requirements dictate otherwise, Lumenia will retain information no longer than is necessary for the purposes for which the personal data was collected or for which they are further processed.

Marketing and opting out

Promotion of event

We may acquire your professional contact details, such as your name, your role, organisation, postal address, phone number and email from our data partner, The Oliver Searle Partnership with whom you agree to receive correspondence from us. We may contact you via email, telephone and mail to provide you with information about our services that we feel you would benefit from and have an interest in. With every message we send you, you will be given the option to opt out of receiving direct marketing messages. You can also ask us to stop processing your personal data for direct marketing purposes at any time and if you wish to do so, please send an email to info@erpheadtohead.com with a header that says “Unsubscribe” or you can directly “opt-out” from any of our email communications.  If you would like to change your permission status with The Oliver Searle Partnership, you can do so by emailing them at support@oliversearle.com

Post event

Post-event, we may contact you by your business mail, business email and business telephone about our related services and other related events involving or regarding Lumenia Consulting which may be of interest to you. With every message we send you, you will be given the option to opt out of receiving direct marketing messages. You can also ask us to stop processing your personal data for direct marketing purposes at any time and if you wish to do so, please send an email to info@erpheadtohead.com with a header that says “Unsubscribe” or you can directly “opt-out” from any of our email communications. 

Where we process your data solely on the basis of your consent, you are entitled to withdraw your consent at any time.  This will not affect the lawfulness of our processing before the withdrawal.

Website Links 

Our website contains hyperlinks to other websites owned and operated by independent third parties. Please note that we are not responsible for the privacy practices of such other third party websites and advise you to read the privacy statements of each website you visit which collects your personal information. Your use of such third party websites is at your own risk.

Use of Cookies

A cookie is a small piece of information placed on your computer by a website.

Lumenia Consulting uses cookies to enable many of the features of the ERP HEADtoHEAD™ website. We also use cookies to monitor website activity. For more details visit our Cookies page

​Your rights

You may have the following rights in relation to your personal data:

  • Your right to be advised whether we process your personal data and your right to request access to said personal data;
  • Your right to have any inaccurate data we might have about you rectified without undue delay;
  • Your right to have your personal data erased (where appropriate);
  • Your right to the restriction of processing of your personal data or your right to object to such processing;
  • Your right to data portability regarding certain automated personal data.
  • Your rights with respect to automated decision-making and profiling;
  • Your right to withdraw consent, where consent is relied upon for a legal basis for processing.

Vindication of your rights shall not affect any rights which we may have under the Legislation.  If you want to exercise any right, you can do so by making your specific request in writing to the contact details outlined below in the contact section. Your request will be confirmed within 21 days of receipt and processed within 30 days of receipt.  If the information held about you is inaccurate, you are requested to advise Lumenia promptly so that the necessary amendments can be made and same can be confirmed as being made within 30 days of receipt of your request.  The exercise of your rights might be subject to certain conditions prescribed by law and we might require further information from you before we can respond to your request.

You also have the right to lodge a complaint with the Data Protection Commissioner at any time.

Changes to Policy

We may update this privacy notice from time to time and will publish such updated version on our website www.erpheadtohead.com as appropriate. Last updated 5th December 2018.

Contact Us

If you have any questions regarding this privacy notice, or want to exercise your rights regarding your personal data, you may contact us by email or in writing at:

Lumenia Consulting, Parkmore Business Park West, Galway, H91 PTT8, Ireland

T: 00 353 91 746900
E: info@lumeniaconsulting.com